Frequently Asked Questions
  • Q: How long does it take to receive a reply after submitting an enquiry?
    We attach great importance to every enquiry. On working days, we will reply within 12 hours of receiving your enquiry.
  • Q: Are you a factory or a trading company?
    We are a direct manufacturer with our own production capabilities.
  • Q: In which sectors are your products primarily used?
    Our products are used across a wide range of sectors, primarily including industrial refrigeration units, freezers, commercial refrigerators, etc.
  • Q: Do you offer customised production?
    Customised production is at the heart of our business. We are able to develop and manufacture products based on drawings or samples you provide.
  • Q: What payment methods are available?
    Trade terms (such as FOB, CIF, etc.) will be confirmed at the time of quotation. For mass production, we typically require a 30% advance payment, with the balance payable upon receipt of a copy of the bill of lading. We primarily accept T/T, though L/C may also be arranged upon consultation.